Shipping policy

MULTIPLE ORDERS: We do combine multiple orders and we will refund the excess shipping charges. The only time we do not combine multiple orders is if your 1st order has already shipped or an item is out of stock. The ready to ship items will go ahead and ship unless you instruct us otherwise.

US CUSTOMER SHIPPING INFORMATION: Currently we only offer flat rate shipping, this maximizes the amount of products we can ship to you while minimizing the cost of shipping.

USPS Priority Mail is a very reliable service. However, there are times packages can be misdelivered or go missing due to package theft. BE AWARE OF YOUR LOCATION: If the tracking shows your package was delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional payment. 

FPO/APO: We are happy to ship packages to our service members and their families overseas.

 

INTERNATIONAL CUSTOMER SHIPPING INFORMATION: It is hard to accurately price International orders as we have weight restrictions to adhere to while having the option of flat rate shipping. Please allow us to quote you a shipping price. Please be aware that your package will ship USPS Priority Mail only unless you contact us and make arrangements otherwise. This service does not have guaranteed tracking and insurance outside of the United States. By shipping this method, you agree that Foxglove and Fairywings is not responsible for your package at any time after it reaches US Customs. No refunds will be given for a lost or damaged package as we have no recourse ourselves to file a claim. BE AWARE OF YOUR LOCATION: No refunds or replacements will be given if you claim you did not receive your package but any tracking that is available shows that you did. Foxglove and Fairywings is not responsible for any fees incurred by Customs. If you have any concerns about these requirements whatsoever, please contact me and we can arrange an alternate form of shipment. This may require an additional payment. 

Please understand that we are a small hobby business and cannot be responsible for packages that are shown delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.